At Lohanslot, your privacy is not merely an empty promise in this document — it is a daily practice we uphold through our technology, procedures, and workplace culture. This document clearly explains what data we collect, how it is used, who can access it, and what rights you have as a member in relation to that data.
The principles that shape how Lohanslot handles the personal information of every Malaysian member
All data transmitted between your device and Lohanslot's servers is protected using 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions such as Maybank and CIMB. Your data remains unreadable to unauthorised parties even if intercepted.
Only Lohanslot staff who require access to your data to carry out their duties are permitted to do so — and they are bound by legally enforceable confidentiality agreements. There is no general access to member data within our organisation.
Lohanslot has never and will never sell, rent, or share our members' personal data with advertisers, data brokers, or any third party for their own commercial purposes. Your data belongs to you — we hold it only in trust.
You have the right to request deletion of your personal data from Lohanslot's systems at any time, subject to the record retention requirements mandated by Malaysian financial regulations. Deletion requests will be processed within 30 working days.
All deposit and withdrawal transactions via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, Maybank2u and CIMB Clicks are processed through independently certified secure payment channels. Lohanslot does not store your credit card numbers or eWallet login credentials.
Lohanslot's privacy policy and data handling practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We take this legal compliance responsibility seriously and review our practices regularly to ensure ongoing adherence.
This Privacy Policy explains how Lohanslot ("we", "platform") collect, use, store, disclose and protect your personal information when you register for or use our services at lohanslot.asia. By registering as a member and using the Lohanslot platform, you agree to the data collection and usage practices described in this Privacy Policy. If you do not agree, please discontinue use of this platform.
Lohanslot collects several categories of information from our members to enable us to provide a secure, efficient and personalised service. The following are the data categories we collect:
a) Account Registration Information
b) Identity Verification Information (KYC)
c) Financial and Transaction Information
d) Technical and Usage Information
Lohanslot uses the information collected solely for purposes related to platform operations and the provision of services to members. The following are the specific purposes for which your data is used:
| Purpose of Use | Data Used | Legal Basis |
|---|---|---|
| Account verification and management | Name, phone number, email address | Contract fulfilment |
| Age verification (18+) | Date of birth, KYC documents | Legal obligations |
| Processing deposits and withdrawals | Financial information and payment methods | Contract fulfilment |
| Fraud prevention and anti-money laundering | KYC, transaction history, IP address | Legal obligations |
| Customer support services | Name, account history, conversation history | Legitimate interests |
| Personalising your platform experience | Game history, member preferences | Consent / Legitimate interest |
| Sending notifications and promotions | Phone number, email address | Consent |
| Product and platform improvement | Technical and usage data (anonymised) | Legitimate interests |
Lohanslot will not use your data for any purpose beyond those stated in the table above without first obtaining your explicit consent. You have the right to withdraw your consent for any consent-based use at any time without affecting your right to use the platform's core services.
Lohanslot takes a highly cautious approach to sharing member data. We does not sell, rent or share the personal data of our members to third parties for their own marketing or commercial purposes. However, there are limited situations where Lohanslot may need to share your data:
Lohanslot invests seriously in security infrastructure and procedures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure. Our security measures include:
Despite all the measures above, no system is ever 100% immune to highly sophisticated cyberattacks. Should a data security breach occur that affects your personal information, Lohanslot will notify you within a reasonable timeframe and take the necessary steps to contain the damage and strengthen our security.
Lohanslot uses cookies and similar technologies to enhance your experience on the platform, understand how our platform is used, and maintain the security of your login session. Below are the types of cookies we use:
You can manage your cookie preferences through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality and usability of the Lohanslot platform. For more information on managing cookies in popular browsers, please refer to your browser's help documentation.
Lohanslot retains your personal data for as long as your account remains active or as long as necessary to provide services to you. Once you close your account, we may be required to retain certain data for periods prescribed by Malaysian law:
| Data Type | Retention Period | Reason |
|---|---|---|
| Financial transaction records | 7 years after the transaction | Malaysian tax and financial audit requirements |
| KYC documents (identity verification) | 5 years after account closure | AML/KYC compliance requirements |
| Activity logs and game history | 3 years after account closure | Dispute resolution and fraud prevention |
| Basic account information | Until a deletion request is made, or 2 years after inactivity | Account management and customer service |
| Customer support communication logs | 2 years | Service reference and improvement |
| Cookie data and technical logs | Maximum 13 months | Platform analytics and security |
Once the applicable retention period expires, Lohanslot will securely delete or anonymise your data in line with industry best practices. Anonymised data (which can no longer be linked to any specific individual) may be retained indefinitely for statistical and platform improvement purposes.
As a Lohanslot member and as a Malaysian citizen or resident, you have the following rights regarding your personal data that we hold. To exercise any of these rights, contact us at support@lohanslot.asia:
Lohanslot respects and facilitates the exercise of all personal data rights for Malaysian members
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days. Data will be delivered in a secure format to your registered email address or phone number.
If you find that the data we hold is inaccurate or outdated, you have the right to request a correction. Some information can be amended directly through your account settings; other information requires a request through customer support.
You may request the deletion of your personal data, subject to the legal retention requirements set out in Section 6. Deletion requests will be processed within 30 business days following identity verification.
Under certain circumstances, you may request that we restrict the processing of your data — for example, while you are disputing the accuracy of your data or while a dispute is being investigated by Lohanslot.
You have the right to object to the processing of your personal data for specific purposes such as direct marketing communications. Upon receiving an objection, Lohanslot will cease such processing immediately unless there are compelling legitimate grounds to continue.
You may request the data you have provided to Lohanslot in a structured, machine-readable format (such as CSV or JSON) for use elsewhere, subject to the platform's technical and security capabilities.
How to Exercise Your Rights: To exercise any of the rights listed above, send a written request to our privacy team by email at support@lohanslot.asia with the subject line "Personal Data Rights Request". Please include your full name, Lohanslot account number, and the specific right you wish to exercise. We may need to verify your identity before processing the request in order to protect your account from unauthorised access.
The Lohanslot platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect or process personal data from individuals under the age of 18. If you believe that someone under 18 has registered an account on Lohanslot or has provided us with their personal data, please contact us immediately at support@lohanslot.asia.
Upon receiving such a notification, Lohanslot will investigate the matter, close the account in question if it is confirmed to belong to a minor, and delete all associated data from our systems as promptly as possible following a secure process.
Lohanslot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, updated legal requirements, or other reasons. When we make material changes to this policy, we will:
Your continued use of the Lohanslot platform after a revised Privacy Policy takes effect will be considered acceptance of the latest version. We encourage you to review this page periodically to stay informed of how we handle your data.
If you do not agree with any changes made, you have the right to close your account and withdraw your eligible balance before the changes take effect. Please contact our customer support team for assistance with this process.
If you have any questions, concerns or requests regarding this Privacy Policy or how Lohanslot handles your personal data, we strongly encourage you to reach out to us. Our team is ready to assist and committed to addressing any privacy concerns with the seriousness they deserve:
Lohanslot takes every privacy-related complaint and enquiry seriously. If you have contacted us and remain unsatisfied with our response, you have the right to refer the matter to the relevant data protection authority in Malaysia.
Trust is the foundation of everything we build at Lohanslot. When you register an account, make your first deposit via Touch 'n Go or DuitNow, and start betting on your favourite badminton matches or taking a seat at our live baccarat tables — you are trusting us not just with your money, but with your personal information. That trust is something we never take lightly.
In Malaysia, online data security is receiving the serious attention it deserves. Reports of data breaches, the sale of personal information by irresponsible parties, and fraud exploiting stolen data are becoming increasingly common. We understand why many Malaysians are cautious about sharing personal information with online platforms — and that concern is entirely justified. That is why Lohanslot is committed to being transparent about how we handle your data, and why we continually invest in relevant security infrastructure.
When you make a deposit using Touch 'n Go eWallet, the payment process takes place directly between your TNG app and the payment processor — Lohanslot never sees or stores your TNG PIN or login credentials. The same applies to GrabPay, Boost, ShopeePay, and DuitNow. For online banking via Maybank2u or CIMB Clicks using FPX, you are redirected directly to the secure FPX portal and your banking credentials never pass through Lohanslot's systems. This is not merely best practice — it is the correct and secure way online payments should work.
We also want you to be aware of your rights. Many Malaysian users are unaware that under the Personal Data Protection Act 2010 (PDPA), they have the right to access data held about them by a company, request corrections if that data is inaccurate, and in certain circumstances request its deletion. Lohanslot fully respects these rights. If you would like to know what we hold about you, simply send us an email — we will prepare a data report for you within 14 working days.
One principle we consistently reinforce across the Lohanslot team: member data is not an asset to be sold or shared for side profits. It is a trust placed in us by our members, and it may only be used for agreed purposes — to deliver better service to the member in question. This principle holds firm regardless of any tempting offers to monetise data, and it will not change for as long as Lohanslot operates.
For badminton fans following live BWF matches on Lohanslot, for baccarat enthusiasts who regularly sit at our live tables, for football fans betting on the Malaysia Super League every weekend — we want you to play with peace of mind, knowing that your personal information is in responsible hands. That is the commitment we make through this Privacy Policy, and one we uphold every single day.
Frequently asked questions from members regarding personal data protection at Lohanslot
Lohanslot is committed to the wellbeing of every member — on and off the platform
Important Note: The Lohanslot platform is intended for adult users aged 18 years and above only. Sports Betting and online casino are forms of entertainment — not a source of steady income or a solution to financial difficulties. Set your limits before you start and stick to them. If your gaming habits begin to affect your daily life, finances, or relationships, use the deposit limit, time limit, or temporary break tools available in your Lohanslot account settings. Read more about Responsible Gaming at Lohanslot.
Daily, weekly & monthly controls
Alerts when playing for extended periods
24 hours to a few weeks
Age verification is enforced
Create a free Lohanslot account and enjoy BWF badminton, live baccarat, Malaysia Super League football and more — with the confidence that your privacy is fully protected at all times.